LISTENING SKILLS

1. 10% of our waking time is spent in communication and 45% of that time is spent listening but we only retain 25% of what we hear.
2. Active listening is about listening for the purpose of understanding and interpreting the message the speaker is trying to convey.
3. Concentrate carefully - don't get distracted.
4. Listen for the explicit date (what is said) as well as the implicit data (what is not said)
5. Refrain from immediate evaluation - attempt to see the other person's point of view.
6. Check that you are really listening to the other person - not just waiting your turn to speak.
7. Listen for the main ideas. Acknowledge what you have just heard and give an appropriate response.
8. If you do not understand, don't be afraid to ask for clarification.
9. Read and listen to difficult materials just for the exercise. Jot down the main points you have noted and then check to see how you did.
10. For a day, keep a record of the time you spent listening. Consider the specific differences improved listening could have made.